# Request additional payment

**When to Request Additional Payment**

There are several situations where you might need to request additional payment from the driver:

* **For damage:** If the driver or their guests are responsible for any damage to your vehicle.
* **Late return:** If the driver returns your car later than agreed.
* **Refueling issues:** If the driver fails to refuel the tank as per the agreement.

In any case where you believe the driver should cover additional costs, refer to our [Damage Policy](https://legal.flyandcar.com/terms-and-policies/damage-policy) for guidance.

**The reimbursement process**

1. **Initiate the request:** Navigate to the relevant reservation details in your FlynCar account and select 'Request Payment'. You'll need to fill out a form to specify the details of your request, and complete with photo if needed.
2. **Driver's review:** The driver will receive your request and have the opportunity to review and make the payment.
3. **Resolution of disagreements:** If there's a disagreement over the payment, FlynCar will step in to evaluate the situation. Should we determine that the driver is responsible, their registered payment method may be charged for the amount.

**Keep your contact details updated**

Ensure that the email address linked to your FlynCar account is one you regularly use. This is vital for receiving notifications and updates regarding your reimbursement requests.


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