Handling incidents and accidents

What to do in case of an accident?

Accidents are rare, but they happen, it's important to be prepared. If an accident occurs, the driver should:

  • Warn you: Immediate communication is crucial.

  • Document with photos: These are vital for assessing responsibility and can be used in insurance claims.

A detailed statement from the driver about the accident, may be requested.

Note: Keep your communication with drivers through FlynCar messaging it can be useful in case of a dispute.

Next Steps

Assess and Decide Together: You and the driver should evaluate the situation and decide on the best course of action, in conjunction with your insurance provider.

  • If the vehicle can be repaired promptly and safely, arrange for the repairs. The driver may continue using the vehicle if it's safe to do so.

  • If the vehicle requires extensive repairs, a replacement vehicle should be provided for the driver to continue their journey. If you don’t have a replacement, please contact us for assistance.

In Case of vehicle theft

If the car is stolen during the rental period, the driver must inform both you and FlynCar's support team immediately. A police report should be filed, and the return of the vehicle and the driver will be coordinated with the assistance of the owner.

Managing Vehicle Damage

Determining Responsibility

The nature of the damage and the responsible party (whether it's the driver, their guest, or a pet) will guide the next steps. For more detailed information on types of damages, click here.

Reimbursement Process

  • If the driver or their invitees are responsible for the damage, you can request reimbursement through FlynCar.

  • To initiate a reimbursement request, go to the reservation details, click on 'Request Payment', and complete the form.

  • The driver will have the opportunity to review and pay the requested amount.

  • In cases of disagreement, FlynCar will intervene to assess responsibility. If it’s determined that the driver is liable, their payment method may be charged accordingly.

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