# Handling incidents and accidents

### **What to do in case of an accident?**

Accidents are rare, but they happen, it's important to be prepared. If an accident occurs, the driver should:

* **Warn you:** Immediate communication is crucial.
* **Document with photos:** These are vital for assessing responsibility and can be used in insurance claims.

A detailed statement from the driver about the accident, may be requested.

**Note:** Keep your communication with drivers through FlynCar messaging it can be useful in case of a dispute.

### **Next Steps**

**Assess and Decide Together:** You and the driver should evaluate the situation and decide on the best course of action, in conjunction with your insurance provider.

* If the vehicle can be repaired promptly and safely, arrange for the repairs. The driver may continue using the vehicle if it's safe to do so.
* If the vehicle requires extensive repairs, a replacement vehicle should be provided for the driver to continue their journey. If you don’t have a replacement, please contact us for assistance.

### **In Case of vehicle theft**

If the car is stolen during the rental period, the driver must inform both you and FlynCar's support team immediately. A police report should be filed, and the return of the vehicle and the driver will be coordinated with the assistance of the owner.

### **Managing Vehicle Damage**

**Determining Responsibility**

The nature of the damage and the responsible party (whether it's the driver, their guest, or a pet) will guide the next steps. For more detailed information on types of damages, [click here](https://legal.flyandcar.com/terms-and-policies/damage-policy).

**Reimbursement Process**

* If the driver or their invitees are responsible for the damage, you can request reimbursement through FlynCar.
* To initiate a reimbursement request, go to the reservation details, click on 'Request Payment', and complete the form.
* The driver will have the opportunity to review and pay the requested amount.
* In cases of disagreement, FlynCar will intervene to assess responsibility. If it’s determined that the driver is liable, their payment method may be charged accordingly.


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