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  • Help center
  • For Drivers
    • Getting started
      • Set up account
      • Eligible to rent
      • Adding your driver license
      • Understanding rental price
      • Connecting with car Owners
    • Book a car
      • Search a car
      • Understanding car details
      • Request a booking
      • Answer a quote
    • Manage reservation
      • Rental responsibilities
      • Guide to car coverage
      • Understanding car inspection
      • Modify or cancel your reservation
      • Handling incidents and accidents
      • Understanding review process
    • Payment
      • Set up your payment method
      • Trouble to pay
      • Security deposit
      • Understanding extra charge
      • Accessing your receipt
    • Manage account
      • Customize public profile
      • Update your personal information
      • Can't log in
      • Contacting FlynCar
      • Delete my account
  • For Owners
    • Getting started
      • Owner mode
      • Car requirements
      • List your car
      • Delivery system
      • Understanding your booking price
      • Car documents
    • Manage listing
      • My car isn't appear in the search
      • Edit car listing
      • Edit car availability
    • Manage booking
      • Rental responsibilities
      • Car quotation
      • Respond to a booking request
      • Messaging driver
      • Prepare car for rental
      • Car inspection process
      • Review process
      • Modify or cancel a reservation
      • Handling incidents and accidents
    • Payments
      • Payment settings
      • Security deposit
      • Request additional payment
      • Finding receipt
    • Manage account
      • Customize public profile
      • Updating email and password
      • Can't log in
      • Contact FlynCar
      • Remove a car
      • Delete my account
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On this page
  • Understanding reviews
  • How to leave a review
  • Review visibility
  • Can I contest a review?

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  1. For Owners
  2. Manage booking

Review process

PreviousCar inspection processNextModify or cancel a reservation

Last updated 1 year ago

Was this helpful?

Understanding reviews

Reviews are the cornerstone of trust and transparency on FlynCar. They offer a valuable way for both owners and drivers to share their experiences. This feedback not only enriches our community but also guides members in making well-informed decisions.

Our commitment to honest and transparent reviews is unwavering. Please note, offensive or insulting reviews will be removed, and the author may face expulsion from the platform.

How to leave a review

After completing the car inspection, we encourage you to leave a review and provide star ratings. It's essential that your reviews are impartial and relevant to your experience.

You have several convenient options:

  • Post-inspection: Directly after the car inspection, you'll have the option to leave a review.

  • From your home screen: Look for the reservation card saying “Leave a Review.”

In any case we’ll send you and the driver a notification and email reminder to submit reviews.

Review visibility

Once published, reviews are visible on both the public profile and car details. Regularly check your drivers reviews in order to identify areas that need improvement. Take the time to read through them and use the feedback to enhance your service.

Note: Once submitted, reviews and ratings cannot be altered. If you miss the chance to review, it cannot be added later.

Can I contest a review?

We strive for fairness to both owners and drivers, so review cannot be deleted. However, in the instance a FlynCar user leaves a review which you feel is dishonest or unfair, you can contest it by our .

support team