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  • Help center
  • For Drivers
    • Getting started
      • Set up account
      • Eligible to rent
      • Adding your driver license
      • Understanding rental price
      • Connecting with car Owners
    • Book a car
      • Search a car
      • Understanding car details
      • Request a booking
      • Answer a quote
    • Manage reservation
      • Rental responsibilities
      • Guide to car coverage
      • Understanding car inspection
      • Modify or cancel your reservation
      • Handling incidents and accidents
      • Understanding review process
    • Payment
      • Set up your payment method
      • Trouble to pay
      • Security deposit
      • Understanding extra charge
      • Accessing your receipt
    • Manage account
      • Customize public profile
      • Update your personal information
      • Can't log in
      • Contacting FlynCar
      • Delete my account
  • For Owners
    • Getting started
      • Owner mode
      • Car requirements
      • List your car
      • Delivery system
      • Understanding your booking price
      • Car documents
    • Manage listing
      • My car isn't appear in the search
      • Edit car listing
      • Edit car availability
    • Manage booking
      • Rental responsibilities
      • Car quotation
      • Respond to a booking request
      • Messaging driver
      • Prepare car for rental
      • Car inspection process
      • Review process
      • Modify or cancel a reservation
      • Handling incidents and accidents
    • Payments
      • Payment settings
      • Security deposit
      • Request additional payment
      • Finding receipt
    • Manage account
      • Customize public profile
      • Updating email and password
      • Can't log in
      • Contact FlynCar
      • Remove a car
      • Delete my account
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On this page
  • Receiving messages from drivers
  • Sending messages to drivers
  • Interactive Chat Button

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  1. For Owners
  2. Manage booking

Messaging driver

Every great rental starts with a friendly Hello! Your first message to drivers is the beginning of your journey together. Our messaging system is designed to make communication before, during, and after a reservation effortless and efficient.

Receiving messages from drivers

Drivers might reach out to you before or after their booking request is approved. Here's how to stay connected:

  • Check your inbox: All messages from drivers will appear here.

  • Stay alert: We’ll send you notifications and emails whenever you receive a new message.

  • Respond promptly: Keeping the lines of communication open is key to a smooth rental experience.

Sending messages to drivers

You can contact drivers at any stage of the rental process:

  • Before accepting a rental: In the 'Request Details', simply click the 'Message' button to start a chat with the driver.

  • After accepting a rental: You'll find the same “Message” button under 'Reservation Details'.

  • Continuing a conversation: Previous chats with drivers are accessible through your Inbox.

Keep all communication between you and your drivers in FlynCar messaging. Whether it’s clarifying vehicle policies, giving directions, sharing pickup/drop-off instructions, exchanging photos, or discussing trip details, keep it all in FlynCar's messaging system. This will helps our support team assist effectively in case of any disputes.

Interactive Chat Button

You can take actions right within a conversation, based on the status of a booking. Here's how it works:

  • Before Booking: In the event a potential renter contacts you before making a booking request, you'll have the handy option to create a personalized quote within the chat. Tailor the quote to match the renter's needs, perhaps modify the listing, it's all possible from within the chat.

  • During Booking: While the booking is in progress, the details are always just a tap away. Simply click on 'See Reservation' in the chat to pull up everything you need to know.

  • Post Booking: Once the rental period concludes, you can provide vital feedback about your experience. See how the trip went or revisit reservation details right from the chat window.

Remember, every action you take is documented in the chat window for your convenience.

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Last updated 1 year ago

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