Respond to a booking request

Got a booking request? We’ll notify you both through the app and via email. You'll also find the request in the Requests section on your home screen. Clicking on it will reveal all the details you need:

  • Car involved: Which of your cars is being requested.

  • Rental dates: Check the pickup and return times

  • Driver profile: This may include personal details and reviews from other owners.

  • Pricing details: What you'll earn from this rental.

  • Delivery location: Where the car needs to be deliver.

  • Driver's license: you must ensure it meets your insurance requirements. For example, if your insurance doesn't cover drivers under 20, you need to decline requests from drivers in this age group. To avoid request you can’t respond, add this information in your Guidelines. Click here to see how to update your car listing.

Feel free to message the driver for more information about their travel plans before making your decision.

Then you have two options:

  • Accept: Only choose this option if you can meet the driver at the requested time and place to hand over your vehicle's keys. Please note that accepting requests you cannot fulfill could negatively impact your vehicle's ranking.

  • Decline: Use this option if the proposed meeting time or place doesn't suit you, or if your car isn't available on the requested dates. Remember to update your car's availability calendar accordingly.

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