Updating email and password

Email address

To change your email address, go to your Account > Personal information

Can't make the update yourself? Send us a message with the following information:

  • Your original email address

  • You new email address

  • A copy of your ID


If you’re able to sign in, you can update your password via your Account > Personal information

If you’ve forgotten your password, click here to reset it. You’ll receive an email with a link to choose a new password.

Didn’t receive the link? It may take a while. Wait 5-10 minutes, and check your spam folder as well.

The link doesn’t work? Each time you request a new link, the previous links expire. You might be clicking on an outdated link.

  • Wait 5 minutes, then delete all reset emails you received so far.

  • Request a new link.

  • Wait another 5 minutes.

  • Make sure you click on the most recent email.

Password Requirements

We recommend choosing a unique password that you don’t use on other sites. A good password should be hard to guess, but easy to remember.

Your password must:

  • be at least 8 characters long

  • contain at least one upper case letter

  • contain at least one lower case letter

  • contain at least one number

  • not be a common password, like "Qwerty123", "P@$$w0rd"...

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