# Updating email and password

### Email address

To change your email address, go to your **Account > Personal information**

Can't make the update yourself? Send us a message with the following information:

* Your original email address
* You new email address
* A copy of your ID

### Password

If you’re able to sign in, you can update your password via your **Account > Personal information**

If you’ve forgotten your password, click here to reset it. You’ll receive an email with a link to choose a new password.

Didn’t receive the link? It may take a while. Wait 5-10 minutes, and check your spam folder as well.

The link doesn’t work? Each time you request a new link, the previous links expire. You might be clicking on an outdated link.

* Wait 5 minutes, then delete all reset emails you received so far.
* Request a new link.
* Wait another 5 minutes.
* Make sure you click on the most recent email.

### **Password Requirements**

We recommend choosing a unique password that you don’t use on other sites. A good password should be hard to guess, but easy to remember.

Your password must:

* be at least 8 characters long
* contain at least one upper case letter
* contain at least one lower case letter
* contain at least one number
* not be a common password, like "Qwerty123", "P@$$w0rd"...