Updating email and password
Email address
To change your email address, go to your Account > Personal information
Can't make the update yourself? Send us a message with the following information:
Your original email address
You new email address
A copy of your ID
Password
If you’re able to sign in, you can update your password via your Account > Personal information
If you’ve forgotten your password, click here to reset it. You’ll receive an email with a link to choose a new password.
Didn’t receive the link? It may take a while. Wait 5-10 minutes, and check your spam folder as well.
The link doesn’t work? Each time you request a new link, the previous links expire. You might be clicking on an outdated link.
Wait 5 minutes, then delete all reset emails you received so far.
Request a new link.
Wait another 5 minutes.
Make sure you click on the most recent email.
Password Requirements
We recommend choosing a unique password that you don’t use on other sites. A good password should be hard to guess, but easy to remember.
Your password must:
be at least 8 characters long
contain at least one upper case letter
contain at least one lower case letter
contain at least one number
not be a common password, like "Qwerty123", "P@$$w0rd"...
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