# Handling incidents and accidents

### **What to do in case of an accident?**

Accidents are rare, but they happen, it's important to be prepared. If an accident occurs, you should:

* **Warn the owner:** Immediate communication is crucial.
* **Document with photos:** These are vital for assessing responsibility and can be used in insurance claims.

A detailed statement about the accident, may be requested.

**Note:** Keep your communication with owners through FlynCar messaging it can be useful in case of a dispute.

### **Next Steps**

**Assess and decide together:** You and the owner should evaluate the situation and decide on the best course of action, in conjunction with owner’s insurance provider.

* If the vehicle can be repaired promptly and safely, arrange for the repairs. You may continue using the vehicle if it's safe to do so.
* If the vehicle requires extensive repairs, a replacement vehicle should be provided

### **In Case of vehicle theft**

If the car is stolen during the rental period, you must inform both the owner and FlynCar's support team immediately. A police report should be filed, and the return of you and the vehicle will be coordinated with the assistance of the owner.

### **Managing Vehicle Damage**

#### **Determining Responsibility**

The nature of the damage and the responsible party (whether it's the driver, their guest, or a pet) will guide the next steps. For more detailed information on types of damages, [click here](https://legal.flyandcar.com/terms-and-policies/damage-policy).

#### **Reimbursement Process**

* If you or someone you invitees are responsible for the damage, the owner can request a reimbursement through FlynCar.
* When the owner initiate a reimbursement request, you’ll see it in your reservation details.
* You will have the opportunity to review and pay the requested amount.
* In cases of disagreement, FlynCar will intervene to assess responsibility. If it’s determined that you’re liable, your payment method may be charged accordingly.


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