Handling incidents and accidents

What to do in case of an accident?

Accidents are rare, but they happen, it's important to be prepared. If an accident occurs, you should:

  • Warn the owner: Immediate communication is crucial.

  • Document with photos: These are vital for assessing responsibility and can be used in insurance claims.

A detailed statement about the accident, may be requested.

Note: Keep your communication with owners through FlynCar messaging it can be useful in case of a dispute.

Next Steps

Assess and decide together: You and the owner should evaluate the situation and decide on the best course of action, in conjunction with owner’s insurance provider.

  • If the vehicle can be repaired promptly and safely, arrange for the repairs. You may continue using the vehicle if it's safe to do so.

  • If the vehicle requires extensive repairs, a replacement vehicle should be provided

In Case of vehicle theft

If the car is stolen during the rental period, you must inform both the owner and FlynCar's support team immediately. A police report should be filed, and the return of you and the vehicle will be coordinated with the assistance of the owner.

Managing Vehicle Damage

Determining Responsibility

The nature of the damage and the responsible party (whether it's the driver, their guest, or a pet) will guide the next steps. For more detailed information on types of damages, click here.

Reimbursement Process

  • If you or someone you invitees are responsible for the damage, the owner can request a reimbursement through FlynCar.

  • When the owner initiate a reimbursement request, you’ll see it in your reservation details.

  • You will have the opportunity to review and pay the requested amount.

  • In cases of disagreement, FlynCar will intervene to assess responsibility. If it’s determined that you’re liable, your payment method may be charged accordingly.

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