Understanding review process

Sharing Your Experience Through Reviews

Reviews are the cornerstone of trust and transparency on FlynCar. They offer a valuable way for both owners and drivers to share their experiences. This feedback not only enriches our community but also guides members in making well-informed decisions.

Our commitment to honest and transparent reviews is unwavering. Please note, offensive or insulting reviews will be removed, and the author may face expulsion from the platform.

How to leave a review

After your rental period ends, we highly value your feedback. Writing a review and giving star ratings helps maintain the transparency and trust within our community. It's essential that your reviews are impartial and relevant to your experience.

You can easily leave a review by following these steps:

1. Via My Reservations Tab:

   • Navigate to the ‘My Reservations’ section.

   • Find the relevant reservation and click on “Leave a Review”.

2. Directly from Reservation Details:

   • Access the details of your reservation.

   • Click on the “Leave a Review” option.

We'll send both you and the owner reminders via notification and email to encourage review submission.

Review visibility

Once published, reviews are visible on both the public profile and car details. Take the time to write a relevant comment, in order to help the owner enhance his service and provides future drivers with insights into their potential experience with the vehicle and the owner.

Note: Once submitted, reviews and ratings cannot be altered. If you miss the chance to review, it cannot be added later.

Can I contest a review?

We strive for fairness to both owners and drivers, so review cannot be deleted. However, in the instance a FlynCar user leaves a review which you feel is dishonest or unfair, you can contest it by our support team.