# Trouble to pay

### Can't make a payment?

There are several possible explanations :

* Did you use a payment method allowed on FlynCar? [Click here to see more detail about payment method](/for-driver/payment/set-up-your-payment-method.md). 
* Did you reach your credit limit? Contact your bank to increase temporarily your limit that may have been exceeded.
* Is your payment card still available? Check the expiration date to see if your car did not expire.
* Did you enter your payment informations correctly ? Check you filled correctly the name of the cardholder (which must be you), the card number, the expiration date and if it applies, the security code (written on the back of the card).
* Did 3DSecure work? Everything related to 3DSecure (or 3DS) is directly handled by your bank. Make sure your bank sends the verification text on the right phone number. If you face issues with the 3DS window or your payment fails because of 3DS, contact your bank to receive help.

### 3D Secure

The first time you pay for a rental on FlynCar, your bank will ask you to confirm the payment, in a way that is specific to online transactions and can differ from one bank to another (verification code sent by sms, answer a secret question, open your bank app..).

This step must be completed before you can pay for the rental, and takes place on the payment page itself. It enables us to make sure that the credit card is being used by its rightful owner.

If your bank proceeds to this verification by sending a code by sms, make sure your bank sends the verification text **on the right phone number.** If you face displaying issues with the 3DSecure window or your payment fails because of 3Dsecure, please contact your bank to get assistance.


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